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» DesktopMirror for Google and Palm Desktop |
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| Home > Products > DesktopMirror for Google and Palm Desktop Online Help |

DesktopMirror for Google and Palm Desktop Troubleshooting
For some reasons, sometimes DesktopMirror could not run properly in your environment. DesktopMirror has some debug logs which is very
helpful to identify the cause of the problem.
By default, the Debug log is disabled, only critical errors will be written into debug log file. You may customize the debug log options in two ways:
- In the DesktopMirror wizard, there is a button located at the left bottom corner which lets you set the debug log options.
- In the DesktopMirror main window, click the menu item: Tools -> Debug Log Options.
The debug log setting dialog box is shown as below:

In this dialog box, you can:
- Enable or disable debug log.
- Set the debug log detail level. The lower the level is, the more detail will DesktopMirror record its debug log.
- View the debug log file folder or the debug log file name and content. To view the detail content, just click the "..." buttons.
When we need the debug log file, please kindly enable the debug log, open the debug log folder and send the debug log
file to us. And since the debug log file could be large, you may compress the file to zip before sending it.
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