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Software for Lotus Notes

Lotus Notes Outlook Sync

DesktopMirror for Lotus Notes and Outlook - Sync Contacts, Calendar, Tasks and Notes between Outlook and IBM Lotus Notes

Import Data to Lotus Notes

InfoMigrator for Lotus Notes - Migrate or Import data from Outlook, Google, Sage ACT! and Palm Desktop to Lotus Notes

Remove Duplicates in Lotus Notes

Lotus Notes Duplicates Cleaner - Delete duplicate Contacts, Calendar, Todo and Opportunities in IBM Lotus Notes

Lotus Notes Google Sync

DesktopMirror for Lotus Notes and Google - Sync Lotus Notes with Google Gmail Contacts and Google Calendar

Lotus Notes ACT! Sync

DesktopMirror for Lotus Notes and ACT! - Sync Contacts, Calendar, Tasks and Notes between ACT! and IBM Lotus Notes

Lotus Notes Palm Sync

DesktopMirror for Lotus Notes and Palm Desktop - Sync Contacts, Calendar, Todo and Memo between Palm Desktop and IBM Lotus Notes

Lotus Notes CSV Conversion

LN CSV Converter - Data conversion between Lotus Notes and CSV files.

Modify Lotus Notes Data in Batch

LN Batch Updater - Update multiple Lotus Notes Contacts, Calendar, Todo and Notes records in batch

Software for Palm Desktop

Palm Desktop Outlook Sync

DesktopMirror for Outlook and Palm Desktop - Sync Outlook with Palm Desktop

Remove Duplicates in Palm Desktop

PD Duplicates Cleaner - Delete duplicate Contacts, Calendar events, Tasks and Memos in Palm Desktop

Lotus Notes Palm Desktop Sync

DesktopMirror for Lotus Notes and Palm Desktop - Sync Lotus Notes with Palm Desktop

Palm Desktop ACT! Sync

DesktopMirror for Palm Desktop and ACT! - Sync Contacts, Calendar, Tasks and Memos between Sage ACT! and Palm Desktop

Google Palm Desktop Sync

DesktopMirror for Google and Palm Desktop - Sync Contacts and Calendar between Palm Desktop and Google account

Palm Desktop CSV Conversion

PD-CSV Converter - Data conversion between Palm Desktop Contacts, Calendar, Tasks, Memos and CSV files.

Modify Palm Desktop Data in Batch

BatchUpdater for Palm Desktop - Modify multiple Palm Desktop Contacts, Calendar, Tasks and Memo records in batch.

Home > Products > DesktopMirror for Lotus Notes and Palm Desktop Online Help


How to do troubleshooting on DesktopMirror for Lotus Notes and Palm Desktop

For some reasons, sometimes DesktopMirror could not run properly in your environment. DesktopMirror has some debug logs which is very helpful to identify the cause of the problem.

By default, the Debug log is disabled, only critical errors will be written into debug log file. You may customize the debug log options in two ways:
  • In the DesktopMirror wizard, there is a button located at the left bottom corner which lets you set the debug log options.

  • In the DesktopMirror main window, click the menu item: Tools -> Debug Log Options.

The debug log setting dialog box is shown as below:



In this dialog box, you can:

  • Enable or disable debug log.

  • Set the debug log detail level. The lower the level is, the more detail will DesktopMirror record its debug log.

  • View the debug log file folder or the debug log file name and content. To view the detail content, just click the "..." buttons.

When we need the debug log file, please kindly enable the debug log, open the debug log folder and send the debug log file to us. And since the debug log file could be large, you may compress the file to zip before sending it.

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