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Software for Outlook

Outlook Google Sync

DesktopMirror for Outlook and Google - Sync Outlook with Google Gmail Contacts and Google Calendar

Import Data to Outlook

InfoMigrator for Outlook - Migrate or Import data from Google, Lotus Notes, Sage ACT! and Palm Desktop to Microsoft Outlook

Remove Duplicates in Outlook

Outlook Duplicates Cleaner - Delete duplicate Contacts, Calendar events, Tasks and Notes in Microsoft Outlook.

Outlook Lotus Notes Sync

DesktopMirror for Lotus Notes and Outlook - Sync Contacts, Calendar, Tasks and Notes between Lotus Notes and Outlook

Outlook ACT! Sync

DesktopMirror for Outlook and ACT! - Sync Contacts, Calendar, Tasks and Notes between Sage ACT! and Outlook.

Outlook Palm Desktop Sync

DesktopMirror for Outlook and Palm Desktop - Sync Contacts, Calendar, Tasks and Notes between Palm Desktop and Outlook.

Outlook CSV Conversion

OL-CSV Converter - Data conversion between Outlook and CSV files.

Modify Outlook Data in Batch

BatchUpdater for Outlook - Modify multiple Outlook Contacts, Calendar events, Tasks and Notes records in batch.

Software for Palm Desktop

Palm Desktop Outlook Sync

DesktopMirror for Outlook and Palm Desktop - Sync Outlook with Palm Desktop

Remove Duplicates in Palm Desktop

PD Duplicates Cleaner - Delete duplicate Contacts, Calendar events, Tasks and Memos in Palm Desktop

Lotus Notes Palm Desktop Sync

DesktopMirror for Lotus Notes and Palm Desktop - Sync Lotus Notes with Palm Desktop

Palm Desktop ACT! Sync

DesktopMirror for Palm Desktop and ACT! - Sync Contacts, Calendar, Tasks and Memos between Sage ACT! and Palm Desktop

Google Palm Desktop Sync

DesktopMirror for Google and Palm Desktop - Sync Contacts and Calendar between Palm Desktop and Google account

Palm Desktop CSV Conversion

PD-CSV Converter - Data conversion between Palm Desktop Contacts, Calendar, Tasks, Memos and CSV files.

Modify Palm Desktop Data in Batch

BatchUpdater for Palm Desktop - Modify multiple Palm Desktop Contacts, Calendar, Tasks and Memo records in batch.

Home > Products > DesktopMirror for Outlook and Palm Desktop Online Help



How to do troubleshooting on DesktopMirror for Outlook and Palm Desktop

For some reasons, sometimes DesktopMirror could not run properly in your environment. DesktopMirror has some debug logs which is very helpful to identify the cause of the problem.

By default, the Debug log is disabled, only critical errors will be written into debug log file. You may customize the debug log options in two ways:
  • In the DesktopMirror wizard, there is a button located at the left bottom corner which lets you set the debug log options.

  • In the DesktopMirror main window, click the menu item: Tools -> Debug Log Options.

The debug log setting dialog box is shown as below:



In this dialog box, you can:

  • Enable or disable debug log.

  • Set the debug log detail level. The lower the level is, the more detail will DesktopMirror record its debug log.

  • View the debug log file folder or the debug log file name and content. To view the detail content, just click the "..." buttons.

When we need the debug log file, please kindly enable the debug log, open the debug log folder and send the debug log file to us. And since the debug log file could be large, you may compress the file to zip before sending it.

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